Refund Policy

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.

BEN-X EYEWEAR is able to refund merchandise purchases within 14 days of delivery. In order to be a valid return, the product must be sent back to BEN-X EYEWEAR in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail. BEN-X EYEWEAR also requires customers to include either the original invoice or a note containing their order number, full name, and email address inside the returned package. This information is crucial for expediting the refund process. Failure to provide this documentation may result in delays or complications in processing the return.

Once the product has been deemed an eligible return, BEN-X EYEWEAR will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 7 business days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by BEN-X EYEWEAR and will be returned to the customer. If you wish to exchange the items you purchased for a different size or color, please contact us. You will be required to pay the shipping cost and may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at BEN-X EYEWEAR. Please note that custom made items cannot be refunded or exchanged as they are made specifically at your request.

 

Gift Returns

If you are returning an item you have received as a gift, you may return said item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees. For any further inquiries about these or any other policies we have, please don’t hesitate to contact us.

 

Faulty Product

We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment, we will cover the shipping costs.